VIMEO CUSTOMER SERVICE CHAT HOW TO
“For example, one customer asked how to shorten a beaded chain on a roller shade. The needs of your customers aren’t always clear-cut, and there’s only so much you can do when you’re speaking to them over the phone or typing words in an email or chat boxĪs Sebastian Go, Director of Marketing & Sales at the window treatment company Chicology, says, customers can have detailed and specific questions that are hard to explain using just words. If you get in now, you’ll be in a great position to capitalize on that growth. More people and organizations will undoubtedly adopt video technology in the near future.
These numbers tell us that that video is on pace for tremendous expansion in the coming years. This growth is largely driven by “an increasing trend among organizations to ensure the availability of video conferencing services without the need to employ and maintain a permanent in-house technical team for the purpose.” Transparency Market Research is predicting the global video conferencing market to have a compounded annual growth rate of 7.9% from 2018 to 2026. That increase in video chat adoption can also be seen in businesses. What’s more, 2 in 5 consumers stated that they video chatted more in 2018 than they did in the previous year. As GetVoIP points out, in 2018, regular usage of live video chat has increased by 171% and 1 in 3 people are using it at least once a week. Research shows that video continues to gain steam. As customers and merchants continue to use IG Story features in a call-and-response fashion, the demand of video-centric customer service will develop.” “In the retail industry, the demand of video-centric customer service isn’t as prevalent as it is for online services but I predict a notable shift over the next year or two. “When it comes to real-time interactions, customers want experiences that are as IRL (in real life) as possible,” says Chris Guillot, Founder at Merchant Method. Consider the following benefits: You can capitalize on video’s growing popularity
Why offer video chat: 6 benefits to considerĬan video give your customer service reps a competitive advantage? Absolutely.
When implemented correctly, video can enable you to streamline your customer support practices and ultimately boost shopper satisfaction and loyalty. They regularly deal with confused - sometimes irate - individuals who need help solving problems or finding the right product.Īnd while support platforms have come a long way, and retailers today can provide customer service over a variety of channels (i.e., phone, live chat, email, knowledge base), these options don’t always do the trick, particularly when it comes to complex or really specific customer issues. Anyone who works in customer service can tell you that their job isn’t easy.
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